Return Policy
Returns/ Exchanges:
Customer satisfaction is our top priority. If you need to return or exchange an item, you may do so within 60 days from the day of purchase for a full refund (minus original shipping costs, if applicable). Return shipping costs will be at the customer's expense. In the rare event that you receive the incorrect item, we will issue you a prepaid return shipping label and send the correct item out to you right away. To find out how to return specific items, see the sections "Ultrasound Machines" & "Ultrasound Gel" below.
Returns will be inspected prior to issuing credit and EZUltrasound.com reserves the right to refuse to refund any returned item that is not in resalable condition. Please allow 4-5 business days to process your refund.
As always, there are NO restocking fees for items being returned for a refund or exchanged! Refunds for items returned will be credited in the same form as the original payment type. Simply follow the instructions below to return or exchange an item.
Ultrasound Machines
All of our ultrasound machines, US1000, UltraCure PRO™ & PainShield (unit only) are backed by a 60 day, 100% money-back guarantee because we are so confident in our ultrasound devices’s ability to relive pain & speed healing!
If your ultrasound machine has not improved your condition, or you are otherwise dissatisfied, you may return the used, fully operational machine to us for a full refund or exchange (minus original shipping costs, if applicable). The ultrasound machine must be returned in its original packaging along with all its original accessories (gel, treatment manuals, etc). Painshield units returned with used treatment patches or missing patches will have the cost of the patches deducted from the overall return refund.
Defective Items: If your ultrasound machine is defective please contact us first at returns@ezultrasound.com or 1-888-772-4047.
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Ultrasound Gel
Ultrasound gel bottles, PainShield treatment patches & China gel topical analgesic jars may only be returned within 60 days to us for a full refund (minus original shipping costs, if applicable) if they are in new, resalable condition. Due to hygienic reasons, we cannot accept returns of used or opened gel products or PainShield patches.
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Damaged/ Defective Items:
Upon receiving your shipment, please notify EZUltrasound.com as soon as possible if your order arrived damaged or the product was defective. Defective or damaged items may be repaired or exchanged for the same or manufacturer's equivalent model only or returned for a full refund.
Please first call or email us at 1-888-772-4047 or returns@EZUltrasound.com prior to returning a damaged or defective item. Upon receipt of the returned merchandise, we will inspect the item and send you a replacement.
Misuse or misapplication of items is beyond our control and will void any warranty, expressed or implied. If your product is malfunctioning, you must contact us within the products' warranty period and we will have the product repaired or replaced.
Returns Instructions:
1. Copy your Sales Receipt
Make a copy of the sales receipt that was packaged with your initial order (or include the original) when packaging your return. If you no longer have this receipt, please log on to your EZUltrasound.com account and print a copy here. Alternately, you may print a copy of the order confirmation email we sent to your registered email address.
2. Indicate Return Items
Highlight the items on your sales receipt that you are returning and indicate whether you would like a refund or what items you would like to exchange for.
3. Pack your Return
Place the items that you are returning and your EZUltrasound.com sales receipt in a sturdy box. Make sure all the items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
4. Address your Return
Use the following mailing address to address your return shipment:
EZ Ultrasound
c/o OWD Returns
1915 10th Ave. W
Mobridge, SD 57601
5. Mail your Return
Take your package to your preferred shipping location to have it delivered to us. We recommend you purchase shipping insurance and use a shipping method that offers tracking numbers so you can ensure the package’s safe return. (If, and only if, you are returning a damaged product or an order due to an error on our part, please include a copy of your shipping receipt with your package so we may refund your return shipping costs).
Contact:
Returns@EZUltrasound.com
1-888-772-4047
Canceling/ Changing Orders:
Orders may be canceled or changed at no charge if the items have not been shipped. However, as most orders ship the same business day, there is only a small window of time to change or cancel an order once submitted.
Orders that have already shipped from our warehouse, are subject to our standard return/ exchange policy.